Some jobs genuinely need a tow. RIG dispatches heavy wreckers sized for loaded tractor-trailers and coordinates where the truck goes.
Dispatch matches the wrecker to your situation — bobtail, loaded trailer, off-shoulder recovery — and routes the truck to the shop you choose. Because the same dispatch network runs mobile repair, you will not pay for a tow that a roadside fix would have solved.
Our advice is always the same: call dispatch before calling a tow. Most breakdowns are fixed on the shoulder for a fraction of the cost — the tow is the backup plan, not the default.
RIG works on anything diesel — and only diesel. Big rigs and semi trucks, diesel RVs and motorhomes, diesel pickups and work trucks: every mechanic in the network is a diesel mechanic, so your breakdown goes to someone who works on engines like yours every day.