A failed reefer puts the whole load on a clock. RIG treats reefer calls as the most time-critical dispatches in the network.
Reefer-qualified mechanics diagnose the unit where it sits: fuel supply, alarm codes, temperature control, and electrical faults. The first goal is always the same — get the unit holding temperature before the load is at risk, then fix the root cause.
Most reefer failures that strand a load — fuel, sensors, electrical, codes — are roadside-fixable. Compressor and refrigerant-circuit failures need a reefer shop; with a cold load that usually means dispatch also helps you think through load rescue options fast.
RIG works on anything diesel — and only diesel. Big rigs and semi trucks, diesel RVs and motorhomes, diesel pickups and work trucks: every mechanic in the network is a diesel mechanic, so your breakdown goes to someone who works on engines like yours every day.