☎ 1-855-744-2223How RIG Dispatch Works
In trucking, time is money. A reefer load warming up, a bus full of passengers, a pickup window closing — every hour on the shoulder costs you. RIG turns one phone call into competing bids from local mechanics, usually within minutes.
- 1Call dispatch — 24/7
One call. Tell us where you are (exit, mile marker, or GPS pin), what happened, and what you know. Send pictures if you can — they help mechanics show up with the right parts.
- 2We send it to 5–20 local mechanics
Your breakdown goes out instantly to qualified heavy-duty mechanics near your location — no calling shops one by one, no waiting on callbacks.
- 3They bid back in minutes
Each mechanic replies with their hourly rate, call-out fee, ETA, and other details — upfront, before anyone rolls. The call-out fee is the industry-standard charge that typically covers drive time and initial diagnostics.
- 4Pick one and get rolling
Compare the bids, pick your mechanic, and they head your way. The easiest and fastest way to get back on the road.
- 5Easy payment through the app
Pay when the work is done — no extra negotiation on the shoulder, no risk. A protected payment flow for credit cards, with EFS fleet payments coming soon.
Anything diesel — and only diesel
RIG works on anything diesel — and only diesel. Big rigs and semi trucks, diesel RVs and motorhomes, diesel pickups and work trucks: every mechanic in the network is a diesel mechanic, so your breakdown goes to someone who works on engines like yours every day. If you drive a diesel motorhome or tow with a diesel pickup, the same call works for you — the network isn't just for commercial trucks. If it doesn't run on diesel, we'll tell you straight and you've lost nothing.
Why this beats calling around
The old way: search for shops, call them one at a time, describe the problem over and over, wait for callbacks, and hope the first "yes" isn't overpriced — while your load sits. With RIG, you describe the breakdown once. We package your location, the symptoms, and your photos, and put it in front of 5–20 qualified heavy-duty mechanics near you at the same time. They compete to win the job, and you see real numbers — rate, call-out fee, ETA — before choosing.
It works anywhere in our network: in a city, at a truck stop, or on a rural interstate shoulder at 3 AM. Nationwide, dispatch averages 14 minutes and mechanics average 47 minutes to arrive.
Don't tow it — fix it where it sits
A tow should be the last resort, not the first call. Most breakdowns — tires, air lines, electrical, fuel, sensors, brakes — get fixed right on the shoulder: RIG mechanics' fix rate runs 93% of dispatched jobs. A tow adds hours of waiting, hundreds of dollars, and you still pay a shop on the other end. Call dispatch first; if the job genuinely needs a shop, the mechanic tells you straight and you've lost nothing.
What to have ready when you call
Your location (exit number, mile marker, or a GPS pin), what the truck was doing when it quit, any warning lights or codes, and — if it's safe — a few photos. The more the mechanics know, the more accurate the bids and the more likely they arrive with the right parts the first time.