☎ 1-855-557-9883How RIG Dispatch Works
In trucking, time is money. A reefer load warming up, a bus full of passengers, a pickup window closing — every hour on the shoulder costs you. RIG turns one chat — or one call — into live bids from local mechanics, usually within minutes.
- 1Chat or call dispatch — 24/7
Describe it once. Tell us where you are (exit, mile marker, or GPS pin), what happened, and what you know. In chat, drop pictures straight into the thread — they help mechanics show up with the right parts.
- 2We send it to 5–20 local mechanics
We already have the relationships: your breakdown goes out instantly to qualified heavy-duty mechanics near your location. No voicemails, no hold, no calling shops one by one.
- 3They bid back in minutes
Mechanics who can actually roll right now reply with their hourly rate, call-out fee, and a real ETA — upfront, before anyone moves. The call-out fee is the industry-standard charge that typically covers drive time and initial diagnostics.
- 4Pick one and get rolling
Compare the bids, pick your mechanic, and they head your way. The easiest and fastest way to get back on the road.
- 5Easy payment through the app
Pay when the work is done — no extra negotiation on the shoulder, no risk. A protected payment flow for credit cards and EFS Payments.
Why this beats calling around
Stuck on the shoulder, the old way is brutal: search for mobile mechanics, dial them one at a time, leave voicemails, sit on hold, describe the problem over and over, and wait for callbacks while your load sits. When one finally answers, you're taking the word of the only shop that picked up — and "we can come out" often means "after we finish the job we're on."
RIG already has the relationships. We run an on-demand network of 6,000+ heavy-duty mechanics, so you describe the breakdown once — location, symptoms, photos — and we put it in front of 5–20 qualified mechanics near you at the same time. The ones who can actually roll right now bid back with their rate, call-out fee, and a real ETA. You compare several live options instead of trusting the first "yes," pick, and they're on the way.
It works anywhere in our network: in a city, at a truck stop, or on a rural interstate shoulder at 3 AM. Nationwide, dispatch averages 14 minutes and mechanics average 47 minutes to arrive.
Anything diesel — and only diesel
RIG works on anything diesel — and only diesel. Big rigs and semi trucks, diesel RVs and motorhomes, diesel pickups and work trucks: every mechanic in the network is a diesel mechanic, so your breakdown goes to someone who works on engines like yours every day. If you drive a diesel motorhome or tow with a diesel pickup, the same chat works for you — the network isn't just for commercial trucks. If it doesn't run on diesel, we'll tell you straight and you've lost nothing.
Most jobs don't need the tow
Any pro knows towing is the last resort. Most breakdowns — tires, air lines, electrical, fuel, sensors, brakes — get fixed where the truck sits: RIG mechanics' fix rate runs 93% of dispatched jobs. And if the job genuinely needs a shop, the mechanic tells you straight and you've lost nothing.
What to have ready when you chat or call
Your location (exit number, mile marker, or a GPS pin), what the truck was doing when it quit, any warning lights or codes, and — if it's safe — a few photos (in chat, you drop them straight into the thread). The more the mechanics know, the more accurate the bids and the more likely they arrive with the right parts the first time.